Privacy Policy

Time Distortion Portal is operated by Galactiv8 ("we", "us", "our"). This policy explains what personal data we collect when you use this website and the desktop app, why we collect it, and the rights you have over it.

1. Who we are

Galactiv8
Contact: support@galactiv8.love

2. What data we collect

• Account data: your email address and password (stored securely as a hash, never in plain text), plus first and last name if you provide them when you register.
• Licence & purchase data: whether your account has an active trial or a purchased licence, and identifiers from Stripe needed to confirm a purchase. We don't see or store your card details — Stripe handles payment directly.
• Device activation data: an identifier for each device you've activated the app on, so we can enforce your licence's device limit. You can see this in the app; contact us if you need a device removed.
• Technical data: standard information such as browser type and IP address, collected automatically for security and to keep the site and app running reliably.

3. Why we collect it

• To create and manage your account and let you sign in, on the website and in the app.
• To provide access to the Software according to your trial or purchased licence, and enforce device limits.
• To process purchases via Stripe and confirm entitlement.
• To send you service-related emails (e.g. sign-up confirmation, password resets).
• To keep the service secure and diagnose technical issues.

Our lawful bases for processing this data are: performance of a contract (running your account and licence), and legitimate interests (security and service improvement).

4. Purchases

Purchases are processed by Stripe, our payment processor. Stripe collects and handles your payment details directly under its own privacy policy; we only receive confirmation that a payment succeeded and the reference needed to activate your licence.

5. Who we share it with

We use trusted third-party processors to run Time Distortion Portal, who only handle your data on our instructions:

• Supabase: authentication and database hosting.
• Stripe: payment processing.
• Krystal: secure storage for app assets and purchased preset packs.

We do not sell your personal data to anyone.

6. International transfers

Time Distortion Portal is available to a global audience. Where your data is processed outside the UK/EEA, we rely on our processors' standard contractual safeguards to ensure it remains protected to UK/EU standards.

7. How long we keep your data

We keep your account data for as long as your account is active. If you ask us to delete your account, we'll remove your personal data within a reasonable period, except where we're required to retain it for legal reasons (for example, transaction records for tax purposes).

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email support@galactiv8.love. UK/EU residents also have the right to complain to their local data protection authority (in the UK, the Information Commissioner's Office).

9. Cookies

Time Distortion Portal uses cookies/local storage strictly necessary to keep you signed in, on this website and in the app. See our Cookie Policy for details.

10. Children

Time Distortion Portal is music production software intended for general adult and hobbyist use, and we don't knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.